General
Terms and conditions

To ensure your treatment proceeds as pleasantly and clearly as possible, we have drawn up a number of agreements and terms and conditions.

1. Appointments and cancellations

Appointments are required for treatments.
If you are unable to come, please inform us by telephone at least 24 hours in advance.
Late cancellations or no-shows may be charged for the reserved time.

2. Your treatment

Once you agree to a treatment, you enter into a treatment agreement with us.
For safe and effective treatment, it is important that you always provide us with accurate and complete medical information (such as medication use or changes in your health).

3. Payment and invoicing

You will receive the notes from your treatment via your insurance, Infomedics, digitally or by post.
You always remain solely responsible for payment, even when your health insurer reimburses (part of) the costs.

4. Reimbursement by health insurance

Always check with your health insurance provider yourself whether your (additional) insurance covers your treatment.

5. Privacy and medical data

Your data is treated confidentially and will only be shared with other healthcare providers if it is necessary for your treatment and with your consent.
You always have the right to access your file.
Always report any changes in your health or medication use to us immediately.

6. Rules of Practice and Hygiene

Turn up on time so that appointments run to schedule.
We work according to the hygiene guidelines of KNMT and RIVM.
In practice, smoking is prohibited and pets are not allowed.
We expect respectful behaviour from all patients and their companions. Aggressive, discriminatory or threatening behaviour will not be tolerated and may lead to the termination of the treatment relationship.

No guarantee of results
We carry out treatment with the utmost care, but no treatment can ever guarantee the long-term preservation of teeth or implants. The outcome also depends on factors such as oral hygiene, general health and the body’s response. Sometimes it is clear from the outset that a treatment is less predictable (for example, saving a molar or in cases of severe gum problems). This will always be discussed with you, noted in your records and confirmed by you.

8. Costs and Quotation

For treatments costing €250 or more, you will receive a written or digital quote in advance.
For treatments up to €250, a verbal agreement is sufficient.
If adjustments are necessary during treatment (e.g. due to complications), we will discuss this with you directly.
If the costs rise by more than 15%, we will ask for your explicit consent again.
Quotations are always an estimate. Small deviations are possible.

9. Complaints Procedure